Add-ons & Support
Flexible technical support for everything else you need
Expert Help When You Need It Most
At TripleGem IT Solutions, we understand that not every technical challenge fits neatly into a service category. That's why we offer flexible add-on services and technical support for the unexpected challenges that arise in running a digital business. From server issues and email migrations to custom scripts and platform training, our team provides expert assistance across a wide range of technical needs. Think of us as your on-call technical team—ready to help with whatever technical challenges you face.
Not every need fits a neatly defined service. Our add-on services provide flexible technical support for the unexpected challenges that arise in running a digital business. From server issues to data migrations to custom scripts, we're here to help.
Think of us as your on-call technical team. When you encounter a challenge outside your expertise, we provide the skills and experience to solve it quickly and effectively. No need to hire specialists for one-time needs.
Our support extends beyond problem-solving to training and enablement. We help your team understand your tools better, develop new skills, and become more self-sufficient over time.
Key Highlights
Server, hosting, and infrastructure troubleshooting
Custom scripts and tools for unique requirements
Platform training to maximize your tool investments
Data and email migrations handled professionally
VOIP and communication system setup
Flexible hourly support for ad-hoc needs
Infrastructure & Hosting Support
When server issues, email problems, or hosting challenges arise, we provide expert assistance to get you back online quickly. We work with all major hosting providers and email platforms.
Custom Development & Scripts
Need a custom tool, script, or integration that doesn't exist? We build bespoke solutions for unique requirements—from simple automation scripts to complex custom applications.
Custom scripts and tools
App deployment assistance
Docker and containerization help
API development and integration
Browser extensions
Automation tools
Training & Migration Services
Whether you need to learn a new platform or move data between systems, we provide the expertise to make transitions smooth and ensure your team can work effectively with new tools.
Platform training (CRM, Analytics, etc.)
Data migration between systems
Email migration services
Tool onboarding support
Documentation creation
Process training
How We Work
A streamlined approach designed to deliver exceptional results
Request
You describe your need—whether it's a specific problem, a custom requirement, or a skill gap to address.
Scope
We clarify requirements, assess complexity, and provide a clear estimate for the work involved.
Execute
Our team completes the work, keeping you informed of progress and any issues encountered.
Deliver
We deliver the solution, provide documentation as needed, and ensure you're satisfied with the outcome.
Results That Matter
Support requests resolved
Average initial response time
First-contact resolution rate
Unique tools and systems supported
Tools & Technologies
Frequently Asked Questions
Find answers to common questions about our add-ons & support services.
Still have questions? Contact usHow do I request support?
You can reach us via email, our support portal, or phone during business hours. For existing clients with support agreements, priority channels are available. We typically respond within a few hours during business days and prioritize urgent issues.
Do you offer ongoing support packages?
Yes, we offer monthly support packages with included hours at discounted rates. These work well for businesses with regular technical needs. Packages include priority response times and don't require scoping for each small request.
What if I need help with something not listed?
Our team has broad technical experience, and we're often able to help with requests outside our explicitly listed services. Just ask! If it's beyond our expertise, we'll tell you honestly and try to point you in the right direction.
How is ad-hoc support billed?
Ad-hoc support is billed hourly with minimums depending on the task. We provide estimates before starting work so there are no surprises. For ongoing needs, our support packages offer better value than hourly rates.
Ready to Build SomethingExtraordinary?
Transform your ideas into reality with a dedicated partner who understands your vision and delivers exceptional results.
- Custom solutions tailored to your needs
- Transparent pricing, no hidden fees
- Ongoing support & maintenance
- 100% satisfaction guarantee
Lightning Fast Response
Get a detailed proposal within 24-48 hours of your inquiry